Frequently asked questions
How do I book in for treatment?
You can call us directly on 41 40 08 58 or use the contact form. Alternatively, you can use the quick and easy online booking system, which is also our preferred option.
What should I bring?
You should be ready to talk about your previous issues and medical history. If you have X-rays, MRIs or similar, please bring the descriptions and a list of medications you are taking.
How soon can I get an appointment for treatment?
We usually have emergency appointments that allow you to be seen within 24 hours, but this also means that you need to be flexible with the time you are given, as it may be in the middle of the day. Treatment outside normal opening hours is charged at double the normal rate.
Can/do I need a doctor's referral?
No, we do not accept referrals from doctors, so the clinic is open to anyone who needs treatment.
Can I get a subsidy from Denmark?
No, the clinic offers specialized treatment solutions outside of health insurance coverage.
Can I get treatment covered by my health insurance?
As a private clinic offering innovative combination treatments at the forefront of shockwave and EMTT research for various conditions, there is rarely coverage through your insurance company.
Insurance companies often don’t want to cover these effective solutions because it doesn’t fit into their standard framework and prices. And especially not in the field of sexual dysfunctions, unless it’s for a risky surgery. Generally, they will offer you the cheapest possible solution without focusing on the quality of the treatment you need and deserve.
If you want to try to get coverage from your insurance company, you should talk to them before starting the program.
Solutions as it is now are also not offered in the public sector, with coverage from health insurance.
How many treatments does it take?
The number of treatments depends on the problem and the individual client. After a thorough initial examination, you will be informed about the possibility of the treatment and its scope. However, most of our clients are helped within 4-12 treatments.
How do I pay at the clinic?
You can pay by mobilepay, bank transfer or cash at the clinic, the clinic does not accept payment cards and payment is made after each treatment. Treatment outside opening hours/emergency treatment can take place at double the rate.
What is the cancellation policy if I need to cancel or reschedule my treatment?
Cancellations must be made no later than 17:00 the day before. In case of late cancellation/absence, the full price of the consultation will be charged. Cancellations can only be made via the booking system or to michael@msinsight.dk, cancellations via voicemail are not accepted.
Can I park for free?
There is free parking for 3 hours in front of the clinic on Eliasgade or Nyrnberggade, remember to leave your parking disk. If you park in the courtyard, there is a space marked MS INSIGHT that can be used.
Do you need help?
If you are interested in hearing more about how we can help you, you are always welcome to contact us by phone: 41 40 08 58 or email: michael@msinsight.dk. Otherwise, you can fill out the contact form with your details and a brief description of your problem. I’ll get back to you quickly with a customized proposal for a solution so we can find the best way forward together.
